If a person does not have coverage on the card when a withdrawal is attempted, we will automatically send an email to the payer about the circumstances, and ask them to ensure coverage. We do this four times over two weeks. If they still haven't paid after a total of five attempts, we mark the withdrawal as "Error". All orders with payment problems will appear in your order list if you filter on Payment problems under status.
Handling
When you enter an order by pressing "Show details" in your Order list , you can see the status of all moves on the order you are on. This is what you do:
- Go to the list of your Orders
- Filter on "Payment problems" under Status in the Order list
- Select the Order you want to look at by pressing "Show Details"
- Press the light blue box that shows single payments
- You will also get an overview of all features of the product that has been ordered. Tap on the move you want to see the status of.
Collect outstanding claims
If the payment has the status "Failed" , you will get a link when you click on it, which you can send to collect the payment after Superinvite has given up withdrawing.
For us as a company, it entails a cost for every attempt we make without coverage. We have therefore set a ceiling of a maximum of 5 attempts in total, before we give up collecting the claim.
